For nearly a century, The Jel Sert Company has focused on creating high-quality, high-value foods and beverages that help bring people together. In 2022 and 2024, Jel Sert was certified as a Great Place to Work! We are currently looking for a passionate and dedicated individual to join our team as an Associate Manager, Contract Operations. If you are looking for a Great Place to Work, with a work environment that encourages personal growth, responsibility, and a shared vision for creating incredible products that help create lasting memories, then Jel Sert wants you!

Assist the Director of Contract Operations with developing and managing contract business accounts and projects. Responsible for executing new contract projects from start to finish. Also responsible for day to day high level communication with our contract business partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Oversee and manage Contract Operations customer communication related to planning and execution.
• Maintain client relationships at the appropriate level reinforcing the company's commitment to continuously addressing their needs and interests.

• Responsible for new Contract Operations customer development, communication, project planning, etc.

• Administrative duties related Contract Operations business management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• 5 years' customer relations experience is required.
• Project Coordination experience in customer focused environment with demanding project management responsibilities.
• Experience maintaining client relationships at the appropriate level reinforcing company's commitment to continuously addressing their needs and interests.
• Effective relationship building with the project team, keeping team informed and active in decision making.
• Experience within a food & beverage or pharmaceutical company preferred.
• Must be proficient in Microsoft Office applications.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong communication skills with the ability to effectively and professionally communicate across functional groups.
• Excellent time management, to include planning, prioritization, scheduling, risk management, problem solving and organizational skills.
• Demonstrated experience in managing multiple projects and coordinating the activities of various resources in a fast paced results-driven environment.
• Strong interpersonal skills, approachable, positive and flexible.
• Must be able to work interactively and proactively with internal and external parties at all levels.
• Resourceful and creative problem solver.
• Ability to work independently and as a part of a team.
• Must be a self-starter and independent thinker with the ability to quickly react to situations.

WHAT'S IN IT FOR YOU - BENEFITS

• Medical/Dental/Vision Insurance
• 401(K ) & ROTH Plan with Company Match
• Life Insurance
• Aflac Supplemental Insurance
• Paid Time Off plus Paid Holidays
• Employee Assistance Program

PERKS OF WORKING AT JEL SERT!

• Training and Career Development Opportunities
• Referral Program
• Tuition Reimbursement
• Discounts on our Delicious Products
• Health Club Member Reimbursement
• Interactive Company Culture with Engagement Activities
• Employee Service Awards
• Company Philanthropy

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Sitting: Ability to sit at computer and participate in meetings for long periods of time
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work area to another.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal and high speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Light/Sedentary work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection at distances close to the eyes as well as to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations.

WORK ENVIRONMENT

Office environment

ACCOUNTABILITIES CHECKLIST

Planning/Organization

Check the quality and timeliness of work.

Maintain a professional and organized work environment

Communicate needs to outside vendors and Jel Sert employees in order to get results and meet deadlines.

A positive and pleasant demeanor is required in dealing with customers and other business contacts.

FOOD SAFETY and QUALITY RESPONSIBILITIES

Follow applicable procedures and work instructions.

Back-up Redundant

IMPACT ON JEL SERT SUCCESS

Growth of contract businesses is integral to the success of both the division and the Company’s goals.