For nearly a century, The Jel Sert Company has focused on creating high-quality, high-value foods and beverages that help bring people together. Jel Sert is proud of being awarded the Great Place to Work certification along with making Fortune’s Great Place to Work in Chicago and Great Place to Work in Manufacturing and Production. We are currently looking for a passionate and dedicated individual to join our team as an IT SUPPORT TECHNICIAN. If you are looking for a work environment that encourages personal growth, responsibility, and a shared vision for creating incredible products that help create lasting memories, then Jel Sert wants you!

The IT Support Technician provides support to end-users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Responsible for installing and supporting desktop/laptop hardware and software, computer peripherals, printers, RF equipment, portable handheld terminals, iPads and mobile devices.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Document user requests in our ticket system
• Provides friendly, courteous, and quality systems support for all users
• Perform general desktop/laptop support and troubleshooting tasks
• Configure Zebra printers
• iPad Setup
• iPhone Setup
• Must be available for after-hours/weekend support
• Assist with PC builds
• Create and maintain systems documentation
• Perform other assigned duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

EDUCATION and/or EXPERIENCE

• 1 year or less of applicable work experience within an IT environment
• Associate degree in computer science required. Bachelor’s degree preferred
• A+ Certification preferred
• Network + Certification preferred
• 1 year or less of all Microsoft Windows Operating systems knowledge
• 1 year or less of Microsoft Office knowledge
• 1 year or less of basic networking concepts knowledge

KNOWLEDGE, SKILLS, AND ABILITIES

• Bilingual Spanish preferred.
• Willingness to learn and apply new technologies.
• Exceptional verbal and written communication skills.
• Must be able to work in a team-based environment as well as individually.
• Must be detail-oriented, have good problem-solving skills.
• Ability to multi-task, prioritize and manage time effectively.
• Must be able to encounter problems and make fact-based decisions.
• Build sustainable relationships of trust through open and interactive communication.
• Adapt and be flexible with the ability to work in a fast-paced environment.

BENEFITS & SALARY

The minimum compensation for the IT Support Technician is $57,700 per year. The Jel Sert Company is committed to pay transparency and will provide further compensation information during the interview process. Compensation is determined by a candidate’s experience, education, skills, training, and the internal equity within our organization. Actual compensation to be paid will be determined upon an offer. In addition to a competitive compensation package, regular full-time corporate employees of Jel Sert are eligible for our extensive benefits programs that can be reviewed here.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Climbing: Ascending or descending ladders, stairs, and the like, using feet and legs and/or hands and arms.
• Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.
• Stooping: Bending body downward and forward by bending spine at the waist.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Crawling: Moving about on hands and knees or hands and feet.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Medium work: Must be able to lift up to 50 lbs. and perform computer/printer installation/transportation-related tasks.
• The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection).
• The worker is required to have visual acuity to operate heavy equipment.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures and be able to discern differences between red/green/amber.

WORK ENVIRONMENT

Office environment, as well as manufacturing or warehouse environment, as needed.

FOOD SAFETY and QUALITY RESPONSIBILITIES

Follow applicable procedures and work instructions.

Backup redundant

IMPACT ON JEL SERT SUCCESS

This job affects productivity by providing solutions that allow employees to continue their daily activities.